Refund policy

30-Day Money-Back Guarantee & Return Policy

We want you to feel confident trying Nexvi. You have 30 days after receiving your order to request a return or refund.

30-Day Money-Back Guarantee

You may try your Nexvi product during the 30-day period. If you are not satisfied with your purchase, contact us within 30 days of delivery to request a return.

Customers are responsible for paying all return shipping costs.

Because our products are beauty and personal-care items, we may be unable to accept products that have been excessively used, intentionally damaged, altered, or returned with missing components.

To start a return, contact us at shopnexvisupport@gmail.com.

Approved returns should be sent to:

Nexvi Returns
3890 Security Park Dr, Unit A
Rancho Cordova, CA 95742
United States

Please do not send a return before contacting us. We will provide return instructions before you ship your item back.

You can contact us anytime with return questions at shopnexvisupport@gmail.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at shopnexvisupport@gmail.com so we can review the issue and make it right.

Photos of the item or packaging may be requested so we can verify the issue.

Exceptions / Non-Returnable Items

The following items may not be eligible for return:

Products returned more than 30 days after delivery
Items that have been intentionally damaged, altered, or misused
Items with missing parts or components
Gift cards
Final-sale items that are clearly marked as non-refundable before purchase

Regular promotional discounts or sale pricing do not automatically make an item final sale unless the product is specifically marked as final sale.

If you are unsure whether your order qualifies, contact us at shopnexvisupport@gmail.com.

Exchanges

If you would like a different item, contact us at shopnexvisupport@gmail.com.

In most cases, the fastest option is to return the original item and place a new order after your return has been approved.

Customers are responsible for any return shipping costs associated with an exchange.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, as required by applicable law.

This right is subject to any lawful exceptions that apply to sealed goods, hygiene-sensitive products, or other products that may not be eligible for return after being opened.

Unless applicable law requires otherwise, customers are responsible for return shipping costs.

Refunds

Once we receive and review your return, we will notify you whether your refund has been approved.

If approved, your refund will be sent to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Original shipping charges and return shipping costs are non-refundable unless required by applicable law.

Your bank or credit-card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at shopnexvisupport@gmail.com.

Return Shipping

Customers are responsible for paying all return shipping costs.

Return shipping costs are non-refundable. We recommend using a trackable shipping service, as Nexvi is not responsible for return packages that are lost or damaged in transit.

Please contact us at shopnexvisupport@gmail.com before sending any return.